Answering questions, taking orders and kicking assbutt...
What forms of payment do you accept?
This fine website allows you to complete your purchase via Stripe, which accepts most major Credit Cards. If you are having any issues please contact me at firstname.lastname@example.org.
If you wish to use PayPal, I'd be happy to create an invoice via that payment gateway and email it to you.
At in-person events such as Comic Cons, I can accept cash and use the Shopify Point of Sale reader for Visa and Mastercard transactions.
Is my credit card information secure?
Absolutely. Stellar Evolution Designs uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.
Can I change or cancel my order once I've placed it?
I want you to be as happy as a kid at Christmas, so please contact me as soon as possible if there is a change that you wish to make to an order. Please get in touch with your name, order number, and any changes that you'd like me to make.
Please understand: Once an order has been shipped or gone for production you won't be able to cancel the order.
I like 'insert thing you're crazy about here' for example: horses, not geeky things, can you sew something with horses on it instead?
You bet! Everyone's a geek in their own way, even if it's horses, cars, roosters...I take special orders all the time, so just shoot me a message!
Where are your products shipped from?
I ship your items from my friendly neighbourhood post office in Manitoba, Canada.
If I live in Manitoba and order online, can I pick it up from you at the next Con Event that I see you are attending in Winnipeg?
YES! As long as your order is approximately one or two months in advance of the Con event, I would be super happy to create your item and bring it with me to meet you at the Con for delivery.
NOTE: Be sure to message me before placing your order if you would like to make this arrangement, so I can give you my super duper secret code for free shipping, aka, pick up!
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Can I check the status of my order?
Yes. Please get in touch to inquire about the status of your order.
What is your return policy?
Due to the handmade nature of the items, I don't accept returns or exchanges, but please contact me if you have any problems with your order as I do want you to be satisfied!
When will my order ship?
Each item will have either an In Stock number or a Creation Time listed in the product description.
It is recommended if purchasing an item as a gift, to purchase well in advance so all materials can be purchased without rush fees, as fabrics may have to be printed, and then time to ship to you taken into account.
The best rule: the more time, the better. When in doubt, I'm happy to chat, get in touch with me!
How much will shipping cost?
Stellar Evolution Designs ships anywhere in Canada, the USA and around the world with easy, economical shipping rates.
Shipping charges are automatically calculated based on the value of your order and your ship-to address.
You can view all the rates over on the Shipping Info page!
Where is my order confirmation?
Sometimes our confirmation emails are identified as SPAM, so it may have landed in your SPAM folder.
I get an error message when I enter my tracking number. What's going on?
If your package is travelling inside Canada:
Once shipped, it takes 24 to 72 hours for most in country delivery systems to update tracking information on their website.
If your package is travelling outside the United States:
Unfortunately, once the package leaves the United States we're unable to track the progress of its delivery.
Do you carry petite, larger, additional, plus, or extended sizes of your clothing?
I know not everyone is built the same, and I do my best to offer sizing that accommodates all body types. Depending on the style of apparel, I can source many sizes that range from XS to 3XL or more.
As I sew the apparel and would have you take your measurements, I would help guide you through the selection of the proper garment size! Just a benefit I add in my service!
Still have a question?
Get in touch with me, I am always happy to give you a hand, or foot, any limb really....